- Right of withdrawal
- Refund information
- Exchange policy
1. RIGHT OF WITHDRAWAL
You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good. To exercise the right of withdrawal, you must inform us by means of an unambiguous statement (for example in writing, by post, or e-mail) that you are withdrawing from the contract.
To meet the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
You can also use the return form and return label that came with the shipment.
In that case, you can take the following steps:
- Check the box (s) of the item (s) you want to return. Also enter the reason for the return.
- Pack your item (s) in the box / bag in which you received this (these) or in another box / bag and enclose this return form with the shipment.
- Stick the return label on the box / bag.
- Take the shipment to the nearest drop-off point and keep the receipt (The package contains a return label with the address already on it.)
2. INFORMATION ABOUT REFUND
If you cancel the contract, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without delay and in any case no later than 14 days after we have been informed of your decision to withdraw from the contract. If you return only part of your order, the costs for delivery will not be refunded.
We will pay you back with the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise; in any case, you will not be charged for such reimbursement.
We may withhold reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you have notified us of your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. The package contains a return label with the address already on it.
Our return address:
Excellent Fashion Service
Molenveldweg 8, 5953 KT Reuver
You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.
Since we process your order as soon as it is placed, we may not be able to prevent the shipment in any other case. Exceptional cases are only possible if we have not yet sent you the confirmation of shipment; please contact us if you wish to cancel your order so that we can determine whether the order can be canceled. If the order cannot be canceled, you can use your right of withdrawal.
6. EXCHANGE POLICY
We do not exchange products. If you want to exchange a product, you can use the right of withdrawal. You can then place a new order. For more information about your order, return shipment or the return form, please contact us support team.